Frequently Asked Questions
๐ Delivery & Shipping
Where we ship, how long delivery takes, shipping costs and tracking your parcel.
Which countries do you ship to?
We currently ship to addresses within Singapore. Delivery to other regions is not yet available.
How long does delivery take?
Delivery times vary by product. You can check the estimated delivery time on each product page before adding the item to your cart.
How much does shipping cost?
For Singapore addresses, shipping is calculated at checkout based on package weight. Orders containing more than one item qualify for free delivery.
How can I track my order?
Once your order has been shipped, tracking details will be sent to you by email.
Please note that tracking information may take up to 3 days to appear in the system. This can vary depending on the shipping carrier and other factors. Your shipment will still follow the estimated delivery timeframe indicated on the product page unless otherwise informed.
If your tracking information has not appeared after 3 days, please contact us with your order number, and we will be happy to check the shipment status for you.
My package shows as delivered but I didn't receive it.
Please check around your door, your mailbox and any common areas such as an apartment lobby or building reception, and ask your neighbours or building staff whether they accepted the delivery on your behalf.
If you still can’t locate it, contact us and we’ll follow up with our courier partner.
