🔄 Returns & Refunds

• Check your spam or junk folder.
• Confirm that your email address was entered correctly at checkout.

If you still can’t find it, contact us with your name and order number.

We’re sorry about that. Please do the following:

• Email us clear photos of the box, shipping label and contents.
• Include your order number and a brief description of the issue.

Our support team will get back to you and resolve it as quickly as possible.

Eligible items may be returned within 7 days of delivery, provided they are unused, sealed, in their original condition and include the original packaging.

Send us clear photos of the item, its packaging and the reason for return, along with your order number. Once your request is approved, we’ll guide you through the next steps to return the item and receive your refund.

We cover return charges if the product is faulty or the wrong item was delivered. For change-of-mind returns, the return courier fee is payable by the customer.

Here’s how the process works:

• Pack the item securely to prevent damage in transit. We reserve the right to reject a return if the item is not in its original, sellable condition.
• Once the parcel arrives at our warehouse, our team will inspect it within 1–3 business days.
• We aim to process approved refunds within 3–5 business days of completing the inspection.
• Please allow a further 5–10 business days for the refund to appear in your account, depending on your payment provider and financial institution.

Refunds are issued to the original payment method used at checkout. Once processed, the funds will appear in your account according to your payment provider’s timelines.