Shipping, Returns & Refund Policy

1. Shipping Destinations

We ship to most countries worldwide. However, shipping availability may vary depending on the destination, carrier restrictions, and applicable laws or regulations.

If we are unable to ship to your location after an order has been placed, we will notify you and issue a full refund where applicable.

2. Order Processing

Payment for Orders are typically on hold, and will be confirmed and verified within 2–3 business days.

Processing times may be extended during peak seasons, promotional events, public holidays, or where additional verification is required.

Business days exclude weekends and public holidays.

3. Estimated Delivery Time

Estimated delivery times are displayed on the relevant product page and during checkout before you place your order.

Unless otherwise stated, orders generally arrive within 8–14 business days, including processing and transit time.

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary due to factors beyond our reasonable control, including:  - Customs inspections and clearance procedures  - Carrier delays  - Weather conditions  - Peak shipping periods  - Public holidays  - Product launch set by the brand itself  - Other unforeseen circumstances

Where significant delays occur, we will make reasonable efforts to keep you informed and work with our shipping partners to assist where possible.

4. Shipping Costs

Shipping charges are displayed during checkout before payment is completed.

Shipping fees may vary depending on the destination, shipping method, package size, weight, promotional offers, or other applicable factors.

Any applicable shipping charges will be clearly shown before you confirm your order.

5. Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Where available, we may ship orders using a Delivered Duty Paid (DDP) service so that applicable import charges are paid in advance.

In some circumstances, orders may be shipped using Delivered Duty Unpaid (DDU/DAP) services. If local customs authorities or delivery providers require payment of import duties, taxes, customs clearance fees, or similar charges before delivery, please contact our customer support team and provide supporting documentation. We will review your request and determine whether reimbursement is available.

6. Customs Clearance

International shipments may be subject to customs inspections and clearance procedures imposed by local authorities.

These processes are outside our control and may occasionally result in delivery delays.

7. Tracking Information

Once your order has been dispatched, we will send you a shipment confirmation email containing tracking information, where available.

You may use the tracking information to monitor your shipment throughout the delivery process.

If you experience any issues accessing your tracking information, please contact our customer support team.

8. Split Shipments

To improve delivery efficiency, items from the same order may be shipped separately.

This may occur due to product availability, warehouse location, packaging requirements, or carrier limitations.

If your order is shipped in multiple packages, separate tracking information may be provided for each shipment.

9. Delivery Delays Beyond Our Control

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to events beyond our reasonable control, including:

Natural disasters.Severe weather.Customs delays.Carrier disruptions.Labor disputes.Public emergencies.Government actions or restrictions.Internet or system outages.Product launch date.Other unforeseen circumstances.

Such delays do not automatically entitle you to cancel your order or receive compensation unless required by applicable law.

10. Order Modifications

If you need to modify your order, including your shipping address or delivery instructions, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before your order has been dispatched.

Once an order has been shipped, modifications may no longer be possible.

11. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be returned within the applicable return period.
• Be unused and in the same condition as received.
• Be in its original, sealed (where applicable), and resalable condition.
• Include all original packaging, accessories, manuals, labels, free gifts, and any other items included with the product.
• Be securely packaged for return to minimize the risk of damage during transit.
• Not be excluded from this Policy.

Items damaged during return transit due to inadequate packaging may not be eligible for a full refund or replacement.

We reserve the right to refuse any return that does not meet these requirements.

12. Non-Returnable Items

Unless required by applicable law, the following items are not eligible for return or refund:

• Gift cards.
• Digital products or downloadable content.
• Personalized or custom-made products.
• Products marked as "Final Sale" or "Non-Returnable."
• Mystery boxes or mystery packs, except where the item received is damaged, defective, incorrect, or does not substantially match the advertised contents.
• Items that cannot be returned for hygiene or safety reasons after opening, where applicable.

Additional product-specific exclusions may be stated on the relevant product page.

13. Change-of-Mind Returns

If you change your mind, you may request a return within 7 days of delivery, provided the item satisfies the Return Eligibility requirements.

Unless otherwise required by applicable law:

• You are responsible for the cost of return shipping.
• Original shipping charges, customs duties, taxes, and other service fees are non-refundable.

14. Damaged, Defective, Incorrect, or Non-Functional Products

If you receive an item that is damaged, defective, incorrect, non-functional, or materially different from its description, please contact our customer support team within 30 days of delivery.

To assist with our assessment, we may request photographs, videos, serial numbers, or other supporting information.

After reviewing your claim, we may, at our sole discretion and where permitted by applicable law:

• Repair the product.
• Replace the product.
• Replace missing parts or accessories.
• Issue a full or partial refund.
• Provide another appropriate resolution.

Where applicable, we will cover reasonable return shipping costs for verified claims.

15. Lost Shipments

If your order has not been delivered within a reasonable period after the estimated delivery date, please contact our customer support team as soon as possible.

We may investigate the shipment with the carrier before determining an appropriate resolution.

If the shipment is confirmed lost or otherwise determined to be undeliverable, we may provide a replacement, refund, or another appropriate resolution.

16. Return Process

To request a return, please contact our customer support team and provide:

• Your order number.
• The reason for the return.
• Clear photographs of the item, packaging, and any damage, where applicable.

If your return request is approved, we will provide return instructions.

Please do not return any item without prior authorization. Unauthorized returns may be delayed, refused, or returned to you at your expense.

Approved returns should be shipped within 14 days after receiving our return instructions.

17. Inspection of Returned Items

All returned items are subject to inspection upon receipt.

Approval of a return request does not guarantee a refund. Refunds, replacements, or exchanges will only be processed after the returned item has been received and inspected.

We reserve the right to reject any returned item that is not received in its original, unused, sealed (where applicable), and resalable condition.

18. Restocking Fees

We do not charge restocking fees for eligible returns.

However, customers remain responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

19. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

Returned items are typically inspected within 1–3 business days after they are received.

Approved refunds will be issued using the original payment method unless otherwise agreed or required by applicable law.

We aim to process approved refunds within 3–5 business days after completing our review. Depending on your payment provider or financial institution, it may take an additional 5–10 business days for the refund to appear in your account.

20. Refund Limitations

A refund may be reduced or denied if:

• The returned item shows signs of use beyond what is reasonably necessary to inspect it.
• Components, accessories, manuals, labels, free gifts, or original packaging are missing.
• The item has been damaged after delivery due to misuse, improper handling, unauthorized modification, or normal wear and tear.
• The return request is made outside the applicable return period.
• The item is not eligible for return under this Policy.

21. Undeliverable Shipments

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned to us due to an incorrect address, refusal of delivery, failure to collect the shipment, or repeated unsuccessful delivery attempts, any return shipping costs, storage fees, customs charges, or carrier-imposed fees may be deducted from any applicable refund.

If reshipment is requested, additional shipping charges may apply.

22. Contact Us

If you have any questions about this Shipping, Returns & Refund Policy or require assistance with your order, shipment, return, replacement, or refund, please contact our customer support team using the contact information provided on our website.