Frequently Asked Questions
📦 Orders
How to place an order, confirm it, and what to do if something doesn't look right.
How do I place an order?
Browse our products, add the items you want to your cart, proceed to checkout and complete payment. You’ll receive an order confirmation by email once your order has been placed successfully.
How do I know if my order is confirmed?
A confirmation email containing your order details is sent as soon as your payment is successful.
I didn't receive my confirmation email.
Please check your spam or junk folder first. If you still can’t find it, contact our customer support team with your name and order number.
Do you accept bulk orders (more than 10 items)?
Yes. For large orders, please contact our sales team via WhatsApp. We’ll get back to you with pricing and further details.
Do you have a physical store?
We currently operate from a warehouse and are unable to accommodate walk-in customers at this time.
Why has my order been cancelled?
In most cases, cancellations occur when an item is out of stock and the order cannot be fulfilled. We apologise for any inconvenience caused.